A couple of weeks ago, I posted the story of my website being hacked - and how I got it back - and this feels like a good time for a follow-up. Because while things may have turned out "fine" for me…the truth is that nothing about this situation was "fine". First there's the fact that I'm not sure I'd call being forced to interact with criminals to keep your business secure an ideal situation, but more importantly: things could very easily have turned in a different direction.
I am certain that I was lucky; I am certain that 99% of similar cases would have turned out (do turn out) very, very differently; I am certain that it would be very, very easy for companies as big as HostMonster and GoDaddy to say something akin to "Super sorry; totally won't happen again"…and then do exactly nothing. Because memories are short and people forget and these companies have too much money to worry all that much about what, in the long-term, amounts to a PR blip.
I do not want that to happen. Because I have my business back, but the next person that this happens to may not be so lucky, and it doesn't matter whether you make thousands of dollars a month off of your site or just a few bucks here and there...or whether you run your site for nothing at all, just because you love it: your property - your work - matters. And so I've been following up with both GoDaddy and HostMonster in search of answers to why this happened, and to find out what they are doing to ensure that it will not happen again.